1. Developer and App Information

Sparkle School ERP is operated by Sparkle Digital Solutions Private Limited. This Privacy Policy applies to the Sparkle School ERP mobile application and related services.

For privacy-related questions, requests, or complaints, users can contact us using the privacy contact information provided below.

2. Information We Collect

Depending on the features used and the user's role, Sparkle School ERP may collect or process the following categories of information:

• Account information: name, username, login credentials, email address, phone number, and account-related information.
• Student information: student name, admission information, class, section, roll number, attendance, academic records, examination results, assignments, and related school information.
• Parent and guardian information: name, contact information, relationship to the student, and communication information.
• Teacher and staff information: name, role, contact information, attendance, assignments, and other information required for school administration.
• School administration information: information required to manage school operations, classes, attendance, fees, communication, examinations, and related services.
• Uploaded content: photos, documents, homework, forms, attachments, and other content that users intentionally upload through the application.
• Device and technical information: device type, operating system version, application version, diagnostic information, and technical logs required to maintain security and reliability.
• Usage information: information about application usage and interactions needed for troubleshooting, security, and service improvement.

3. How Information Is Collected

Information may be collected when users:

• Create or use an account.
• Enter or update information in the application.
• Upload photos, documents, homework, or attachments.
• Use attendance, academic, fee, communication, or administrative features.
• Contact the school or technical support.

4. How We Use Information

Information is used only for legitimate educational, administrative, security, and operational purposes, including:

• Managing student and school records.
• Providing attendance and academic services.
• Managing assignments, examinations, and results.
• Managing fees and billing where applicable.
• Providing communication between schools, teachers, students, and parents.
• Processing documents and media uploaded by users.
• Maintaining application security.
• Detecting and preventing misuse or unauthorized access.
• Providing technical support.
• Improving application reliability and performance.

5. Photos, Videos, and Documents

The application may allow users to select and upload photos, videos, documents, or other files when required by a feature such as profile images, homework, assignments, forms, or communication attachments.

Users choose the content they upload. Uploaded content is processed for the purpose for which it was submitted and is not sold for advertising purposes.

Where supported by the device and application, the application uses system-provided media selection mechanisms to allow users to select specific photos or videos.

6. Sharing of Information

We do not sell or rent personal information. Information may be shared only when necessary to provide and operate the service.

• Authorized school personnel: information may be accessible to authorized administrators, teachers, and staff according to their roles and permissions.
• Parents or guardians: student-related information may be made available to authorized parents or guardians according to the school's access policies.
• Service providers: trusted providers may process information for hosting, cloud storage, notifications, analytics, security, or technical support where required to operate the service.
• Legal requirements: information may be disclosed when required by applicable law, regulation, legal process, or government request.

7. Data Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

Access to information is restricted according to user roles and authorization requirements. However, no internet-based system can guarantee absolute security.

8. Data Retention

We retain information only for as long as reasonably necessary to provide the application and its services, maintain school records, meet contractual or legal obligations, resolve disputes, maintain security, and enforce applicable agreements.

When information is no longer required, it may be deleted, anonymized, or securely disposed of in accordance with applicable requirements.

9. Account and Data Deletion

Users may request deletion of their account and associated personal information by contacting the privacy contact provided below or through the account deletion functionality provided in the application, where available.

After receiving a valid deletion request, we will process the request in accordance with applicable legal, contractual, school-record, and operational requirements.

Certain information may be retained when required by law, legitimate school recordkeeping requirements, security requirements, or other applicable obligations.

10. User Rights and Requests

Subject to applicable law and school policies, users may request access to, correction of, or deletion of their personal information.

Privacy requests can be submitted using the contact information provided below.

11. Children and Student Information

Sparkle School ERP may process information relating to students, including students who may be under the applicable age of majority.

Student information is provided and managed by schools, authorized staff, parents, guardians, or other authorized users according to the school's procedures and applicable requirements.

We do not knowingly use student information for targeted advertising.

12. Notifications

The application may send notifications related to school activities, attendance, assignments, examinations, announcements, fees, or other school-related services.

13. Third-Party Services

The application may use third-party service providers to support hosting, cloud infrastructure, notifications, security, analytics, payments, or other operational requirements.

Such providers may process information only as required to provide their services and subject to applicable contractual and privacy requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our services, data practices, legal requirements, or security practices change.

The updated policy will be published on this page with a revised "Last Updated" date.

15. Privacy Contact